Frequently Asked Questions
Everything you need to know about your City Beauty journey.
Are your products cruelty-free?
Yes, City Beauty is committed to ethical beauty. We do not test our products or ingredients on animals, and we maintain certifications to ensure our standards remain cruelty-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their beauty essentials sooner.
What is your return policy?
We want you to love your results. If you are not completely satisfied, you can return your products within 60 days of purchase for a full refund, even if the bottles are empty.
Can I use your products on sensitive skin?
Our formulas are designed to be gentle yet effective. However, we always recommend performing a patch test on a small area of skin or consulting with a dermatologist before starting a new skincare regimen.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available regions and associated costs.