Returns & Exchanges
At City Beauty, we want you to feel confident in your skincare journey, which is why we offer a 60-day money-back guarantee on all products. If you are not completely satisfied with your results, we make the return process simple and hassle-free.
Initiate Your Return
Contact our customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 14 days of receiving your RMA.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing